9/20/2023 0 Comments Gartner hype cycle chatbotsThanks to their ability to use natural language processing to map spoken or written input to an intent, chatbots are rapidly entering the workplace. “This increase has been driven by customer service, knowledge management and user support.” Chatbots and the modern workforce “There has been a more than 160% increase in client interest around implementing chatbots and associated technologies in 2018 from previous years,” says Van Baker, VP Analyst at Gartner. In the 2019 Gartner CIO Survey, CIOs identified chatbots as the main AI-based application used in their enterprises. “ By 2022, 70% of white-collar workers will interact with conversational platforms on a daily basis”Īs a result, more organizations are investing in chatbot development and deployment. This is primarily because of improved, AI-enabled language capabilities. This is no surprise, as chatbot technology - which uses artificial intelligence (AI) to mimic human conversations - is beginning to mature and offer more sophisticated solutions. Chatbots continue to be a hot topic among media, end users and vendor communities.
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